Effective October 1, 2025
General Policy
Wizard Academy aims to
ensure student satisfaction. Because our services include digital course
materials and online access, refunds are handled according to this policy. We
evaluate each refund request fairly and promptly, balancing learner protection
with the digital nature of our offerings.
Eligibility for
Refunds
Online Courses:
Refund requests for
online courses must be made within 7 days of purchase, provided that no
more than 20% of the course has been completed.
Digital Products
(eBooks, downloadable resources):
Due to the nature of
digital products, refunds are not provided once the product has been
downloaded or accessed.
Workshops or Live
Sessions:
Refunds for workshops
or live sessions may be requested up to 48 hours before the event
starts. No refund will be issued after the event has begun.
Important:
The request is made
by the original purchaser. All approved refunds will be processed after
deducting the 5% VAT amount from the total payment. The remaining balance
will be refunded to the customer.
Non-Refundable
Situations
Refunds will not be
provided in the following cases:
If you have completed more than 20% of a course.
For any digital product (e.g., eBooks, PDF guides) after download or access.
If the refund request is made after the eligible time period.
In cases of misuse or violation of platform terms.
Administrative or payment gateway transaction fees where applicable.
Payments for third-party services, exams, or certifications arranged through Wizard Academy
Refund Process
To request a refund:
Email wizardacademybd@gmail.com with your name, order ID, course name, purchase date, and reason for the request. Attach screenshots or supporting documents if relevant.
We will acknowledge receipt within 3 business days and may request additional information.
We will review and decide within 7 business days of receiving complete information.
If approved, refunds are processed to the original payment method within 14 business days. If the original method is unavailable, we will arrange an alternative (bank transfer). Bank conversion charges and payment processor fees may apply and can be deducted from the refundable amount where applicable.
If refused, we will explain the reason and provide appeal instructions.
Special
Circumstances
In rare situations
(e.g., technical issues, duplicate payments, unauthorized transactions), please
contact us immediately. We will review the situation on a case-by-case basis.
Policy Changes
Wizard Academy reserves
the right to modify this Refund Policy. Material changes will be posted with an
updated “Effective” date and, where practical, communicated to affected
students. Changes apply to purchases made after the updated effective date.
Contact Information
For any questions or to submit a
refund request, contact:
Wizard Academy
Address: 316/1, Boro Moghbazar, Dhaka-1217, Bangladesh
Phone: +880 1338-431809
Email: wizardacademybd@gmail.com
